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Wrong Time Zone in Reports and Earnings Views

Step-by-step help for troubleshooting / earnings, including where to click, what to change, and how to confirm it worked.

Troubleshooting / Earnings4 guided stepsCtrl/Cmd + K search
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Wrong Time Zone in Reports and Earnings Views

Troubleshooting / Earnings

How this article is organized
Go hereUse the route chips to see the exact menu path before you click.
Do thisFollow the action callout to make the change without extra guesswork.
ConfirmUse the verification cue to make sure the fix actually worked.

Daily numbers look shifted compared to source platforms.


Where to Check in PassiveWP

WordPress Admin -> PassiveWP -> Amazon Earnings -> Overview

Step-by-Step Fix Walkthrough

Fix Step 1: Confirm WordPress timezone in site settings.

Go here WordPress AdminPassiveWPAmazon EarningsOverview

Do this In Amazon Earnings, set date range first, then review cards/tables and open deeper views for anomalies.

Confirm Imported/report totals should align with the selected date window from your source file.

Fix Step 2: Use consistent start/end windows across systems.

Go here WordPress AdminPassiveWPAmazon EarningsOverview

Do this In Amazon Earnings, set date range first, then review cards/tables and open deeper views for anomalies.

Confirm Imported/report totals should align with the selected date window from your source file.

Fix Step 3: Document timezone used for team reporting.

Go here WordPress AdminPassiveWPAmazon EarningsOverview

Do this In Amazon Earnings, set date range first, then review cards/tables and open deeper views for anomalies.

Confirm Imported/report totals should align with the selected date window from your source file.

Fix Step 4: Reconcile a known 7-day window for validation.

Go here WordPress AdminPassiveWPAmazon EarningsOverview

Do this In Amazon Earnings, set date range first, then review cards/tables and open deeper views for anomalies.

Confirm Imported/report totals should align with the selected date window from your source file.

Most Common Causes

  • WordPress site timezone differs from reporting expectations.
  • Comparing UTC exports to local dashboard windows.
  • Cross-platform report windows not aligned.

How to Prevent It Next Time

  • Standardize reporting timezone company-wide.
  • Annotate dashboards and exports with timezone context.
  • Avoid mixed timezone comparisons in one report.

When to Contact Support

  • You completed every fix step and still get the same error.
  • The issue impacts revenue-critical pages or high-volume campaigns.
  • You can share timestamps, affected link/product IDs, and screenshots of the exact error state.

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