Geolocation test returns errors or unknown country responses.
Where to Check in PassiveWP
WordPress Admin -> PassiveWP
Step-by-Step Fix Walkthrough
Fix Step 1: Re-enter MaxMind account details carefully.
Go here WordPress Admin→PassiveWP
Do this Use WordPress Admin→PassiveWP to run generation for one item first, review the output manually, then continue with the remaining items.
Confirm Generation should complete without authentication, quota, or model errors.
Fix Step 2: Switch to a supported precision mode and retest.
Go here WordPress Admin→PassiveWP
Do this Open WordPress Admin→PassiveWP, click the test/validate action in that screen, and wait for the result notice before continuing.
Confirm You should see a Connected/Success result with no red error notice.
Fix Step 3: Allow outbound HTTPS to required services.
Go here WordPress Admin→PassiveWP
Do this In WordPress Admin→PassiveWP, do this in order: open the relevant panel, find the control related to "Allow outbound HTTPS to required services.", apply one change, click Save/Run, then reload once to confirm it stuck.
Confirm No blocking error banner appears, and the next step is available.
Fix Step 4: Validate with known test IP locations if available.
Go here WordPress Admin→PassiveWP
Do this Open WordPress Admin→PassiveWP, click the test/validate action in that screen, and wait for the result notice before continuing.
Confirm You should see a Connected/Success result with no red error notice.
Most Common Causes
- Invalid MaxMind credentials.
- Wrong precision mode for available account access.
- Network restrictions blocking lookup calls.
How to Prevent It Next Time
- Document key rotation and renewal dates.
- Retest geolocation monthly.
- Always configure a safe fallback destination.
When to Contact Support
- You completed every fix step and still get the same error.
- The issue impacts revenue-critical pages or high-volume campaigns.
- You can share timestamps, affected link/product IDs, and screenshots of the exact error state.
