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Help CenterTroubleshooting / Earnings

Earnings Import Completed but Data Is Missing

Step-by-step help for troubleshooting / earnings, including where to click, what to change, and how to confirm it worked.

Troubleshooting / Earnings4 guided stepsCtrl/Cmd + K search
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Earnings Import Completed but Data Is Missing

Troubleshooting / Earnings

How this article is organized
Go hereUse the route chips to see the exact menu path before you click.
Do thisFollow the action callout to make the change without extra guesswork.
ConfirmUse the verification cue to make sure the fix actually worked.

Import says complete, but expected records are not visible.


Where to Check in PassiveWP

WordPress Admin -> PassiveWP -> Amazon Earnings -> Overview

Step-by-Step Fix Walkthrough

Fix Step 1: Expand dashboard date range and retry view.

Go here WordPress AdminPassiveWPAmazon EarningsOverview

Do this In Amazon Earnings, set date range first, then review cards/tables and open deeper views for anomalies.

Confirm Imported/report totals should align with the selected date window from your source file.

Fix Step 2: Wait for background processing completion.

Go here WordPress AdminPassiveWPAmazon EarningsOverview

Do this In Amazon Earnings, set date range first, then review cards/tables and open deeper views for anomalies.

Confirm Imported/report totals should align with the selected date window from your source file.

Fix Step 3: Cross-check imported period against source CSV dates.

Go here WordPress AdminPassiveWPAmazon EarningsOverview

Do this Open Amazon EarningsUploads, upload one CSV, wait for processing completion, then verify rows in Reports/Overview.

Confirm Imported/report totals should align with the selected date window from your source file.

Fix Step 4: Re-import one known report for validation if needed.

Go here WordPress AdminPassiveWPAmazon EarningsOverview

Do this Open Amazon EarningsUploads, upload one CSV, wait for processing completion, then verify rows in Reports/Overview.

Confirm Imported/report totals should align with the selected date window from your source file.

Most Common Causes

  • Date filters hiding imported records.
  • Import still processing in background.
  • Report data outside selected dashboard window.

How to Prevent It Next Time

  • Use consistent date windows across reports.
  • Track import timestamps in your ops log.
  • Validate first row/last row dates after each upload.

When to Contact Support

  • You completed every fix step and still get the same error.
  • The issue impacts revenue-critical pages or high-volume campaigns.
  • You can share timestamps, affected link/product IDs, and screenshots of the exact error state.

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