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Geo Routing Sends Users to Wrong Destination

Step-by-step help for troubleshooting / links and tracking, including where to click, what to change, and how to confirm it worked.

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Geo Routing Sends Users to Wrong Destination

Troubleshooting / Links and Tracking

How this article is organized
Go hereUse the route chips to see the exact menu path before you click.
Do thisFollow the action callout to make the change without extra guesswork.
ConfirmUse the verification cue to make sure the fix actually worked.

Visitors from certain countries land on unexpected offers.


Where to Check in PassiveWP

WordPress Admin -> PassiveWP -> Branded Links -> My Links

Step-by-Step Fix Walkthrough

Fix Step 1: Review rule order and confirm country mappings.

Go here WordPress AdminPassiveWPBranded LinksMy Links

Do this In WordPress AdminPassiveWPBranded LinksMy Links, do this in order: open the relevant panel, find the control related to "Review rule order and confirm country mappings.", apply one change, click Save/Run, then reload once to confirm it stuck.

Confirm Private-window click tests should route correctly and keep required attribution params.

Fix Step 2: Run geolocation tests for affected regions.

Go here WordPress AdminPassiveWPBranded LinksMy Links

Do this Open WordPress AdminPassiveWPBranded LinksMy Links, click the test/validate action in that screen, and wait for the result notice before continuing.

Confirm Private-window click tests should route correctly and keep required attribution params.

Fix Step 3: Add explicit country rules for high-volume markets.

Go here WordPress AdminPassiveWPBranded LinksMy Links

Do this In WordPress AdminPassiveWPBranded LinksMy Links, do this in order: open the relevant panel, find the control related to "Add explicit country rules for high-volume markets.", apply one change, click Save/Run, then reload once to confirm it stuck.

Confirm Private-window click tests should route correctly and keep required attribution params.

Fix Step 4: Verify fallback is acceptable for unknown locations.

Go here WordPress AdminPassiveWPBranded LinksMy Links

Do this In WordPress AdminPassiveWPBranded LinksMy Links, do this in order: open the relevant panel, find the control related to "Verify fallback is acceptable for unknown locations.", apply one change, click Save/Run, then reload once to confirm it stuck.

Confirm Private-window click tests should route correctly and keep required attribution params.

Most Common Causes

  • Country rules missing or misordered.
  • Geolocation source not resolving reliably.
  • Fallback destination catching unmatched traffic.

How to Prevent It Next Time

  • Audit top-country routing weekly.
  • Use clear rule naming conventions.
  • Track country-level conversion outcomes.

When to Contact Support

  • You completed every fix step and still get the same error.
  • The issue impacts revenue-critical pages or high-volume campaigns.
  • You can share timestamps, affected link/product IDs, and screenshots of the exact error state.

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