Amazon test tool reports failure or partial failure.

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Where to Check in PassiveWP

WordPress Admin -> PassiveWP -> Settings -> Amazon

Step-by-Step Fix Walkthrough

Fix Step 1: Re-enter credentials carefully and save.

Go here WordPress Admin→PassiveWP→Settings→Amazon

Do this In WordPress Admin→PassiveWP→Settings→Amazon, paste values into "Creators Credential ID" and "Creators Credential Secret", click Save Changes, then rerun connection test.

Confirm Reload the screen once and confirm your values are still saved.

Fix Step 2: Add valid partner tags for every target country.

Go here WordPress Admin→PassiveWP→Settings→Amazon

Do this In WordPress Admin→PassiveWP→Settings→Amazon, set "Default Country" and "Default Partner Tag", then confirm each marketplace row has the correct partner tag.

Confirm New rows should appear in the list and be editable.

Fix Step 3: Switch to Auto mode while diagnosing source-specific issues.

Go here WordPress Admin→PassiveWP→Settings→Amazon

Do this In WordPress Admin→PassiveWP→Settings→Amazon, set "Amazon API Mode" to the mode you need, then click Save Changes.

Confirm No blocking error banner appears, and the next step is available.

Fix Step 4: Retest after each change to isolate the root cause.

Go here WordPress Admin→PassiveWP→Settings→Amazon

Do this In WordPress Admin→PassiveWP→Settings→Amazon, click "Check API Connections" and wait for the status table to finish.

Confirm Check API Connections should show successful status with no country-level errors.

Most Common Causes

• Invalid or expired credentials.
• Missing partner tag for one or more countries.
• Mode mismatch between configured credentials and selected API mode.

How to Prevent It Next Time

• Keep a credential rotation checklist.
• Audit country/tag mapping monthly.
• Retest before major promotions.

When to Contact Support

• You completed every fix step and still get the same error.
• The issue impacts revenue-critical pages or high-volume campaigns.
• You can share timestamps, affected link/product IDs, and screenshots of the exact error state.